“世有伯樂，然后有千里馬”，能準(zhǔn)確識別英才與稗草是每個面試官的理想。然而，沒有經(jīng)過太上老君煉丹爐的歷煉，現(xiàn)實往往令人沮喪：面試中憑感覺、憑經(jīng)驗選拔出的應(yīng)聘者往往得到用人部門的反饋：不好“用”或不踏實。
本課程旨在幫助參加者了解、掌握完整的行為描述式面談理論和技巧，有效地運用這種客觀、準(zhǔn)確的評估應(yīng)聘者過往資歷及職業(yè)能力的工具，從而為企業(yè)高效準(zhǔn)確的完成招聘工作，為企業(yè)吸納合適的人才。本課程的內(nèi)容將幫助面試官們不僅能練就一雙慧眼，更擁有一把神奇的尺子增添客觀性和準(zhǔn)確性。1.招聘概述
* 失敗招聘的代價
* 招聘中常見的錯誤
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2.面試的準(zhǔn)備工作
* 如何完成工作分析
* 如何確定選拔要求
* 核心勝任素質(zhì)如何運用于招聘過程
* 澄清簡歷上的疑點
3.主導(dǎo)面試
* 行為描述式面試法
- 行為描述式面試的要點
- 分辨不完整的STAR和無效的描述
- 行為描述式面試的有效性
* 傾聽技巧與問題的準(zhǔn)備
- 良好的傾聽?wèi)B(tài)度
- 語言的運用及肢體語言的運用
- 如何提問
- 如何追問
* 靈活應(yīng)對不同的應(yīng)征者
- 如何識別信息的真實性
- 如何分辨
- 如何對待話多者、話少者、造假者、緊張者等
4.工作動機配合及綜合評價
* 如何分辯應(yīng)征者的工作動機
* 綜合評價
5.角色扮演及點評
1. Overview of interviews
* Cost of a failed interview
* Typical mistakes during interview
* Basic steps of structured interview system
2. Preparation before interviews
* How to conduct job analysis
* How to define the selection standard
* How to use competence models
* Clarifying the doubts in the resume
3. Conducting the interview
* Behavior description interview skill
- Key elements of behavior interview skill
- Distinguishing the uncompleted and invalid STAR
- The validity of behavior interview skill
* Listening skills and questions preparation
- Good listening attitude
- How to use verbal and body language
- How to ask questions
- How to probe
* Dealing with different candidates with flexibility
- How to validate information
- How to identify reasons for resignation
- How to deal with the gabber, oyster, liar and nervous people
4. Work motivational orientation test and overall evaluation
* How to identify the work motivation orientations of a candidate
* Overall evaluation of candidates
5. Role play and debriefing
* 人力資源經(jīng)理、主管、專員