培訓(xùn)內(nèi)容:
培訓(xùn)受眾:
* 需要許多實(shí)用有效的解決問(wèn)題方法的新上任的經(jīng)理
* 需要對(duì)自己一貫的工作方式進(jìn)行反觀和思索的在任經(jīng)理、主管
課程收益:
我們每天在工作中遇到很多問(wèn)題，它們是你提高工作效率和改進(jìn)工作績(jī)效的障礙，有些問(wèn)題甚至長(zhǎng)期困擾著你，有些問(wèn)題看似表面解決了，但其根源依然存在。為了有效解決這些問(wèn)題，你需要清晰理解解決問(wèn)題的思維流程，深入了解問(wèn)題，從源頭出發(fā)，將之分解，并運(yùn)用創(chuàng)造性的工具和方法，提出更多的創(chuàng)造性解法，從而步步緊逼、各個(gè)擊破。
課程大綱：
1.辯識(shí)問(wèn)題
* 問(wèn)題的界定
* 問(wèn)題的分類
* 解決問(wèn)題的流程
2.系統(tǒng)分析問(wèn)題
* 問(wèn)題的診斷
* 問(wèn)題分析工具
* 尋找因果關(guān)系
* 尋找解決方案
3.發(fā)揮創(chuàng)造力
* 無(wú)拘束思考
* 頭腦風(fēng)暴法
* 創(chuàng)新思維工具應(yīng)用
4.團(tuán)隊(duì)合作
* 解決問(wèn)題中的個(gè)人障礙和群體障礙
* “團(tuán)隊(duì)”與“團(tuán)隊(duì)精神”
* 有效團(tuán)隊(duì)合作思維模式
* 群體有效解決問(wèn)題途徑
5.做出高質(zhì)量決定
* 評(píng)估方案與決策分析
* 產(chǎn)生正確方案
* 實(shí)施計(jì)劃
* 使之穩(wěn)定推行
* 進(jìn)展評(píng)估
1. Identifying the real source of the problem
* Defining the problem
* The categories of problem
* The procedure of problem solving
2. Systematic approach
* Diagnosing links
* Problem solving tools
* Looking for cause and effect
* Seeking solutions
3. Creative approach
* Thinking without restraint
* Brainstorming
* Creative thinking tools application
4. Team work
* Dealing with personal and team obstacles
* "Team" and "team spirit"
* Effective team work thinking mode
* Effective approach in fixing problems by team work
5. Quality decisions
* Assessing solutions and decision analysis
* Bringing out the right solution
* Implementing a plan
* Making them work
* Evaluating progress