This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender / receiver mind-set
3. Enhance understanding of cross - cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails1. Problems in modern communication
* Analysis – why did they happen
* Preventing future problems
2. Changing your mindset for effective communication
* Receiver perception
* Open minded approach
* Confidence building
3. Tips for effective writing
* Thinking & planning
* Writing a logical outline
* Knowing your audience
* KISS
4. Structuring
* Basic guidelines
* Sequencing information logically
* Selecting relevant information
* Paragraph linking
* Exercise of structuring
5. Linguistic style differences
* Cross - cultural understanding
* British vs. USA vs. China
6. Standard phrases
* Phrases for opening and closing
* Standard phrases in correspondence
* Writing exercise
7. Understanding differences in tone
* Analysis of tone in e-mails
* How to use modal verbs tone
* The art of being diplomatic
8. Preparing for difficult situations
* Language for apologies
* Announcing bad news
* Greetings & wishes
9. Standard templates
* Sample of proposals
* Sample of business letters
* Sample of complaint letter
* Sending quotation to customer
10. QAF – Questions, Answers, Feedback
* All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross - cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.