培訓(xùn)內(nèi)容:
培訓(xùn)受眾:
* 所有有意強(qiáng)化跨部門人際關(guān)系的職場人士
課程收益:
在工作中，除了自己作為經(jīng)理、項(xiàng)目經(jīng)理或技術(shù)專家的職責(zé)外，由于那些跨部門的橫向任務(wù)的出現(xiàn)，我們還都必須開展合作。對內(nèi)對外，每人都有一個(gè)要扮演的接口角色。
為了利于大家應(yīng)對好這些新的關(guān)系，這門課程提供實(shí)用工具，以便你和不同技術(shù)層面、職別差異的同事們更好地溝通。
課程大綱：
1.識別各種橫向人際關(guān)系的特性
* 區(qū)別信息、溝通和關(guān)系要素
* 橫向人際關(guān)系的特性
* 互補(bǔ)與共享的必要性
* 認(rèn)識自己的內(nèi)部和外部關(guān)系
* 明確人際接觸的特性
* 識別人際關(guān)系的不同層級
* 盤點(diǎn)一下自己的人脈網(wǎng)絡(luò)
2.同對話者一起，對共同利益達(dá)成清晰共識
* 客戶與供應(yīng)商邏輯關(guān)系
* 認(rèn)識自己在關(guān)系中的位置
* 充分考慮對話者的背景因素
* 分析這一邏輯關(guān)系的群體效應(yīng)
3.培養(yǎng)自己在橫向人際關(guān)系中的溝通能力
* 為高效合作創(chuàng)造條件
* 調(diào)整策略，隨機(jī)應(yīng)變
* 強(qiáng)調(diào)橫向關(guān)系的附加值：互補(bǔ)性資源
* 由“供應(yīng)商-客戶”關(guān)系過渡到合作伙伴關(guān)系
4.根據(jù)實(shí)際情況，調(diào)整自己溝通方式
* 識別某一個(gè)局面中的人際特征
* 預(yù)測可能的分歧，并加以管理
* 在橫向關(guān)系中展示自信和主見
* 在橫向關(guān)系的會議中做出高效反應(yīng)
* 以建設(shè)性的邏輯發(fā)展人際關(guān)系
1. Identifying nature of transversal relations
* Differentiating information, communication and relation
* Defining particularities of transversal relation
* The necessity of the logics of complementarities and sharing
* Positioning yourself in internal and external relations
* Clarifying nature of interfaces
* Identifying different levels of relation
* Taking stock of your network
2. Adopting clear and shared common interests with your interlocutors
* Logic of client-supplier relations
* Becoming aware of your representations in the relationship
* Considering the reference framework of your interlocutors
* Analyzing the effects of group relations
3. Developing your ability to communicate in non-hierarchical situations
* Creating conditions for effective cooperation
* Adapting your strategy to the situation
* Focusing on the added value of transversal relationships
* Moving from a relationship "supplier-customer" in a partnership with stakeholders
4. Adapting the way you communicate to the context/situation
* Finding the characteristics of an interpersonal situation
* Choosing the mode of communication appropriate to the situation
* Anticipating and managing disagreements
* Assertiveness in transversal relations
* Acting effectively in situations of transversal meetings
* Entering the relations in a constructive logic